| |
|
|
"Outstanding! It will be helpful with my current job interactions with all employees, and will help get the job done right and on time." -- Senior Engineer, Hitachi
"This was fabulous, positive, informative and fun -- one of, if not THE best class I can remember taking." -- Northern California Presbyterian Homes employee
|
|
|
Open Enrollment
Courses offered in packages of 4, 6 or more.
Select an entire series -- substitute courses within a series -- or choose from different subject areas to create your own custom series.
|
|
Communication Skills
- Styles Sense: Working with Differences in People
- Assertive Communication Skills
- Listening: A Business and Personal Superskill
- Conflict Management
- How to Give and Get Feedback
- Meeting Skills for Leaders or Participants
- Working With Your Manager: Dealing Confidently with Upper Management
- Negotiation Skills
- Teamwork
- How to Collaborate with Others
- Dealing with Difficult People
Productivity Skills
- Prioritizing in a Deadline Environment
- Effective Problem Solving and Decision Making
- Workplace Management
- Time Management - an Overview
- Project Planning
- Project Monitoring
Self-Management
- Managing Yourself for Success
- Personal Goals and Visions
- Balancing Work and Family
- Stress Management
|
|
Business Writing
- Writing Persuasive Business Letters
- Writing Better Memos and Email
Creating Customer Service and Sales
- Basic Sales Skills
- Dealing with Different Customer Styles
- Beyond Customer Service: Building In "Value-Added" Service
- Listening for Customer Care
- Customer Service Telephone Skills
- Handling Upset Customers
- Consulting with External or Internal Clients
|