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"I look forward to these classes. The information and presentation, along with the relaxed atmosphere, makes the class a part of my everyday functioning. I refer back to the written material frequently." -- Human Resources Assistant, Hitachi
"Excellent instruction, teamwork, and group interaction. I found the role playing to be excellent. " -- Mylex Corporation employee
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Courses for Administrative Assistants
Courses offered in packages of 4, 6 or more.
Select an entire series -- substitute courses within a series -- or choose from different subject areas to create your own custom series.
(Prerequisite course: Styles Sense (Supporting Different Types of Professionals)
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Communication courses:
- Communicating with Power and Influence for Support Staff
- Assertiveness Training for Assistants
- How to Say No Without Creating Problems
- Conflict Management
- Making the Telephone Work
- Managing the Information Flow
- Managing Yourself for Success
- Goal Setting and Personal Visions
- Listening -- A Business Superskill
- Stress Management
- Balancing Work and Family
Writing courses:
- Writing Persuasive Business Letters
- Creating Clearer Memos and E-Mail
- Reports that Work
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Work Process courses:
- Prioritizing in a Deadline Environment
- Building a Business Case to Get the Resources You Need
- The Power of Personalized Organization
- Problem Solving
- Workspace Management in the Information Age
Management courses for Secretaries and Administrative Assistants:
- Basic Skills of Managing
- Employment Interviewing that Makes Good Hires
- Clarifying Expectations and Delegating Work Assignments
- How to Give and Get Feedback
- Facilitation Techniques for Meetings of Two or Many
- Working With Your Manager -- Dealing Confidently with Upper Management
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NoonTime U has trained Administrative Assistants in some of today's leading organizations, including Chiron, Hewlett-Packard, Synopsys, Genentech, National Semiconductor, Electric Power Research Institute, U.S. Computer Systems, Shea Homes, The Federal Reserve Bank of San Francisco, and the law firms of Graham & James and Brobeck Phleger & Harrison.